Privacy Policy

Introduction

At Lodgeic ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and visit our website.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (email address, phone number)
• Company information
• Account credentials
• Payment and billing information
• Communications and feedback
• Phone numbers and SMS consent for support communications

Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

SMS Messaging and Phone Data

What SMS Data We Collect

When you provide your phone number for support purposes, we collect:

• Your phone number
• Your explicit consent to receive SMS messages for support communications
• SMS message content related to support inquiries
• Timestamps of SMS communications

How We Use SMS Data

We use your phone number and SMS data exclusively for:

• Responding to your support requests via SMS
• Sending support-related notifications and updates
• Providing customer service assistance
• Confirming account-related actions when requested

We do NOT use your phone number or SMS data for marketing purposes.

SMS Data Sharing

Your SMS data is shared only with:

• Our SMS service provider for message delivery
• Support team members who need access to assist you
• Law enforcement when legally required

We never sell, rent, or share your phone number or SMS data with third parties for their marketing purposes.

SMS Opt-Out

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message
• Contacting our support team
• Updating your communication preferences in your account settings

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, etc.)
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Objection to or restriction of certain processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our services.

Third-Party Data Partners

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your personal information receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: